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Terms & Conditions

 

INTRODUCTION

Welcome to the qhalesaa.com website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site, ALSHAWLS COUTURE (qhalesaa), and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. "Qhalesaa" means ALSHAWLS COUTURE, a company incorporated in Malaysia under registration number MA0190230-W and having its registered address at Tingkat 3 , 05-09-03A , Jln Medan Pusat Bandar 8A Bangi Sentral 43560 Selangor Malaysia.

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.


USER SUBMISSIONS

Anything that you submit to the Site or other social medias and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, 'Submissions') will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site or other social medias, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.


ORDER ACCEPTANCE AND PRICING

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mis-priced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.

Returns Policy.

YOU MAY RETURN FOR EXCHANGE ( of defect items ) :

All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

Items that are damaged, marked or found to be manufacturing error is acceptable and new item in good condition or other same color item will be send back to the customer.


YOU MAY NOT RETURN FOR EXCHANGE :

  • Pre-order item(s).
  • Sale items and purchases made with discount coupons.
  • Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance.
  • Walk in store purchased

RETURN FOR EXCHANGE SIZE 

Return for exchange size is applicable upon availability of stock of same color / same design only, within 3 days after receiving parcel.

RETURN FOR EXCHANGE /  REFUND PROCESS:

ONLINE (www.qhalesaa.com)

Return & Exchange Method (Online):

STEP 1: Review Checklist
STEP 2: Fill in the Return Form
STEP 3: Packing & Return

  • 3 days from arrival of package for local and 7 days for oversea delivery.
  • Item is in original condition with price tag and label
  • Item not damaged, washed or stained
  • Item has not been altered
  • Item(s) purchased from online can be exchange via ONLINE only.

 

For all orders with missing, defect or wrong item, email us again at info@qhalesaa.com with your order id # using subject header "Missing, Defect & Wrong".

To check the return and refund status, you may contact us via email.

Delivery charge.


ONLINE: (www.qhalesaa.com)

  • Please note that courier charges for your return package will NOT be covered by QHALESAA
  • Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse.
  • QHALESAA will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice.
  • Please note that in person returns to our warehouse are NOT accepted.
  • Pick up at boutique - duration within 1 month from  order, fail to pick up after 1 month will subject to cancel order without refund.

 

 

 

Refund

Customer will get their full refund in the event of :

  • Item (s) ordered is out of stock upon ordering.
  • It will take a maximum of 14 working days to process

 

Walk in / Pop up store 
Exchange or refund is not applicable for walk in purchase from any of boutique / pop up store.