RETURN POLICY

YOU MAY RETURN FOR EXCHANGE ( of defect items ) :

All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

Items that are damaged, marked or found to be manufacturing error is acceptable and new item in good condition or other same color item will be send back to the customer.

YOU MAY NOT RETURN FOR EXCHANGE :

• Pre-order item(s).
• Sale items and purchases made with discount coupons.
• Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance.
• Walk in store purchased

 

RETURN FOR EXCHANGE SIZE 

Return for exchange size is applicable upon availability of stock of same color / same design only, within 3 days after receiving parcel.

RETURN FOR EXCHANGE /  REFUND PROCESS:

ONLINE (www.qhalesaa.com)

Return & Exchange Method (Online):

STEP 1: Review Checklist
STEP 2: Fill in the Return Form
STEP 3: Packing & Return

• 3 days from arrival of package for local and 7 days for oversea delivery.
• Item is in original condition with price tag and label
• Item not damaged, washed or stained
• Item has not been altered
• Item(s) purchased from online can be exchange via ONLINE only.

 

For all orders with missing, defect or wrong item, email us again at info@qhalesaa.com with your order id # using subject header “Missing, Defect & Wrong”.

To check the return and refund status, you may contact us via email.

Delivery charge.

ONLINE: (www.qhalesaa.com)

• Please note that courier charges for your return package will NOT be covered by QHALESAA
• Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse.
• QHALESAA will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice.
• Please note that in person returns to our warehouse are NOT accepted.
• Pick up at boutique – duration within 1 month from  order, fail to pick up after 1 month will subject to cancel order without refund.

 

REFUND

Customer will get their full refund in the event of :

• Item (s) ordered is out of stock upon ordering.
• It will take a maximum of 14 working days to process

 

Walk in / Pop up store 
Exchange or refund is not applicable for walk in purchase from any of boutique / pop up store.